Your Success is Our Goal!

Our onboarding process and tutorials will help you get up to speed quickly

Consider us part of your restaurant success team

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Getting started

We will get you and your managers up and running so you can start seeing results ASAP. The approach is a combination of process and tools to get started quickly and painlessly.

You've purchased Hospitality Playbooks, what's next?

  1. We process your order and set-up your login and access
  2. We send a welcome email with login details and easy to follow instructions
  3. We schedule a 30-minute onboarding call

Onboarding support to get you started includes:

An introductory phone meeting to:

  1. Provide an overview of the playbooks and templates
  2. A virtual demo to familiarize your managers with the features and functions of the systems, training, and support available online 24/7
  3. Recommend best practice for getting started with Hospitality Playbooks
  4. Review ongoing assistance and online support options
  5. Answer any questions about Hospitality Playbooks

Ongoing assistance and support includes:

Monthly best practice webinars

Video tutorials included on Hospitality Hub online resource library

3 coaching calls, FAQ's and Community Forum

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

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