It's another day, another shift...
Improve the quality and consistency of your service and hospitality experiences, guest loyalty, and online reviews
5 CHALLENGES THAT CAN COST YOUR RESTAURANT $100K+ EVERY YEAR
CHALLENGE 1
RECRUITING QUALITY TALENT
CHALLENGE 2
RETAINING QUALITY TALENT
CHALLENGE 3
IMPROVING ONLINE REVIEWS
CHALLENGE 4
DELIVERING 100% CONSISTENCY
CHALLENGE 5
INCREASING GUEST LOYALTY
Why use Hospitality Playbooks?
"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance of your team and your restaurant's reputation."
Bob Duprey - Founder
Hospitality Playbooks 3 Step Process
We created Hospitality Playbooks to help restaurant owners and managers just like you to survive and thrive...and stand out from your competition.
Step 1: Transform from manager to hospitality leader and coach
Step 2: Attract, develop, and retain a hospitality dream team of 'A' Players
Step 3: Create memorable experiences that turn guests into raving fans
What is Hospitality Playbooks?
Hospitality Playbooks is a system designed to support managers by providing a framework with the processes, tools, training, and support to deliver memorable experiences that turn guests into raving fans.
PLAYBOOKS
TEMPLATES
ONLINE TRAINING
VIDEO TUTORIALS
COMMUNITY
COACHING
Who is Hospitality Playbooks for?
Owner/Operators
Experienced managers
New managers
Managers in Training
What's in it for your team?
What's in it for your guests?
What's in it for you?
VIDEO TESTIMONIALS COMING SOON!
How are people like you using Hospitality Playbooks?
Contact us to learn how managers and owners are using Hospitality Playbooks.
How much does it cost?
Hospitality Playbooks Pricing
I own or manage 1 restaurant and would like to develop a team of 'A' players.
I own, manage or train staff in a franchise, chain, or independent with multiple locations.
I teach hospitality students at a vocational school, college, or university.
5 FREE TOOLS AND TEMPLATES
Let's turn your challenges into opportunities!
1. Recruitment checklist
2. Turnover calculator
3. Managing reviews checklist
4. Guest feedback template
5. Guest loyalty calculator
Stand out from your competitors, WOW your guests, create raving fans that return more often... and post awesome reviews.
Easier said than done, right?
You need a system that helps you to Attract, Develop, and Retain 'A' Players for your team....and easy to use tools and processes to implement and measure your results along the way.
Even a small improvement can make a big difference!
Download the PDF for free tools and templates to get you started.
Who is Hospitality Playbooks?
Our Services
We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.
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