What is the Hospitality Hub Resource Library?
Works great on any device
Hospitality Hub works on P.O.S., desktop, laptop, tablets, and phones.
Available 24/7, 365 days a year
Knowledge isn't power, having instant access to the right information, and putting it to use when you need it, is EMPOWERING. Your business is always on, and your team doesn't live by 9-5 rules. Hospitality Hub delivers the specific information you need, wherever you are, on any device, within seconds.
Hospitality Hub offers instant answers. With Google and YouTube, everyone is used to instant answers in their personal lives, why should it be any different at work? You will appreciate getting answers within seconds, without having to wait for a response from a co-worker, sifting through videos or multiple websites, or going through pages of printed information.
All of the templates, checklists, forms, job descriptions, SOP's and Service Standards are provided in MS Word and can be customized.
Meaningful insights from your team's use of Hospitality Hub will help you analyze and improve the engagement of each team member.
Any of the features below can be disabled, based on your preferences.
The analytics dashboard allows you to review the key engagement activities of each team member.
The information provided on the dashboards will help you:
- Analyze engagement and improve how you support your team
- Validate what information is most helpful
- Identify information that isn't helpful or needs to be updated
- Support team members that could use extra coaching
- Determine team members that are suitable for advancement
Is everyone on your team actively engaged? Does every individual on your FOH/BOH team have a clear understanding of the information required to deliver a consistent, high-quality guest experience? How do you know for sure? With our analytics dashboard, you can view a snapshot of engagement at the team or individual level. When a team member is asked to review information or view a video, they have the option to confirm they understand the information, or seek further guidance.
Valuable team suggestions
Your managers and the entire team are on the front line, serving your guests directly or indirectly. They know if your policies, SOP's, and Service Standards are truly supporting the guest experience, or creating roadblocks. Your team is either providing this feedback to you or each other. By offering the opportunity to leave comments, you are providing a user-friendly option for collecting relevant and timely feedback, which is related to a specific topic. Encouraging feedback is critical in supporting an environment where everyone is a valued contributor to the quality of the guest experience.
Know which articles are helping your team and which need improving. With our feedback tools, your team can rate and leave feedback on articles.
Know exactly what your team is searching for, what they need help with, and what content they’re not finding. No more guessing what information is needed, your team's activity will tell you!
We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.