Sample from a Playbooks course

Hospitality Playbooks have customizable exercises, quizzes, and worksheets, so you can make them relevant to your specific restaurant culture, service style, menu, and policies.

Hospitality Playbooks for Managers

Hospitality Playbooks for Managers includes the processes, tools, and templates that you can customize or use as is.  Online interactive training with virtual coaches will help your managers learn and implement each Playbook, so they can start tracking results immediately.

Hospitality Playbook for FOH Managers

Recruitment Playbook

Onboarding Playbook

Training & Coaching Playbook

Pre-Shift Playbook

Peak Season Playbook (Bonus PDF)

Checklists and Templates

Job Descriptions

Hospitality Playbooks for the Team

9 comprehensive playbooks you can download for printing, or view on mobile.  

Hospitality

Employee Handbook

SOPs

Service Standards

Job Descriptions

Bartender

Busser

Cashier

Dishwasher

Expediter

Host/Hostess

Line Cook

Prep Cook

Server

Our comprehensive Hospitality Playbooks will help you deliver…

Better Communication and Teamwork

When employees understand their role and performance expectations, they are more prepared, confident, and motivated to exceed expectations

Consistency

Consistent training and accountability leads to a consistent guest experience

A Higher Standard of Service

Clearly outlined service standards provide the foundation that helps every member of your team deliver consistent food and beverage service, every shift-everyday 

Guest Satisfaction

Happy guests + Positive reviews = Increased repeat business and sales

Increased Check Averages

Hospitality All Stars recognize opportunities to make thoughtful suggestions and recommendations

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

Hospitality All Stars Playbooks logo

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