Hospitality Playbooks will help you to survive and thrive, and stand out from your competition

A comprehensive system with everything you need to implement the framework immediately!




Be the hero in your restaurant business!

The Hospitality Playbooks system and framework is a foundation for developing and supporting a hospitality focussed culture, working environment, and leadership.  

Creating and supporting an environment where hospitality can thrive.


How to attract and hire potential 'A' Players, including Job Descriptions, social media ads, screening and interview questions.

The systems and process for engaging new hires, including checklists, training timelines, behavior observations, and coaching topics.


A guide for effectively training and coaching team members. Includes templates and examples of coaching conversations.

How to plan and deliver effective Pre-Shift meetings, including a comprehensive selection of guest personas, skill-building exercises, and role play scenarios.


The Hospitality Framework is a foundation for developing and supporting a hospitality focussed culture, working environment, and leadership. When combined with the way you hire, develop, and support your team, the framework will help to improve the consistency of your guest experiences, guest loyalty, and reputation of your restaurant.

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Manager Playbook Courses

  1. Developing a Hospitality Culture and Manager mindset
  2. Recruiting quality talent
  3. Onboarding for success
  4. Training & Coaching skills
  5. Effective Pre-Shift meetings

Manager Playbooks include 5 online courses that teach managers about the hospitality framework. The courses include video coaches, customizable tools, and templates that help managers to apply what they learn in the courses, to their specific restaurant. 

For details about each course, click on the topics buttons.

Customizable templates

The templates are available on the Hospitality Hub, so you can quickly search and download the templates you need.  The templates are provided in MS Word so you can customize with Word or Google docs.

  1. Fully customizable
  2. Success Roadmaps
  3. SOP's and Service Standards
  4. Worksheets and exercises
  5. Quizzes
  6. Checklists
  7. Job Descriptions 

Online courses

5 bite-sized, interactive training courses to help you implement the Hospitality Framework and Processes.  Available 24/7, 365 🙂   Each course includes pre and post quizzes, so you can track manager progress.  The courses contain customizable break-out exercises and worksheets, with video tutorials, so you can apply the information to your restaurant.  Complete tracking and course admin is available via a Learning Management System (LMS).  Our courses are fully SCORM and xAPI compliant and can also be hosted on your LMS.

Video tutorials

Video coaches provide both guidance and support for you. The video tutorials are embedded in each course, and are also available via search on the Hospitality Hub.  Managers can search for and access very specific information within seconds, where they need it, without having to re-take the course.

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Skill building games and scenarios 

Training and development is not an event, it's a process.  Most eLearning and training providers offer static courses.  If a learner wants to build their knowledge, they have to take the same course over and over again.  We believe that is an inadequate and ineffective training approach. That's why we provide ongoing reinforcement with fresh content, on a monthly basis.  We provide highly engaging games and realistic scenarios so managers can practice and build on what they've learned on an ongoing basis, in a safe environment, instead of practicing with your guests.  

Success Roadmaps

Every Playbook includes easy to follow, fully customizable templates for identifying key areas to focus your efforts. Our online coaches provide guidance on implementing the roadmaps. Our live coaching calls check in on progress with the process.

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Hospitality Hub resource library

A comprehensive, easy to search and use training resource. Access to the information you need is at your fingertips, within seconds.  It's like having a powerful hospitality focussed search engine dedicated to providing high-quality information, without the annoying ads 😉

Monthly webinars 

Training and development is not an event, it's a process.  So we also provide monthly webinars to share best practices and cover more details for getting the most each playbook.  Sometimes the best experiences are shared when managers can collaborate online and learn from each other.  The webinars provide a structured and scheduled opportunity to do just that. The webinar recordings are also made available on the Hospitality Hub.

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Online community

Share ideas and issues with your peers. Great ideas can be shared when managers collaborate online and learn from each other. The Facebook group provides an unscheduled opportunity for managers to connect with peers to post challenges and ways to solve them.

Coaching Calls

We are with you.  Our coaching and support will get you up and running and seeing results faster.  Included with the system are 3 coaching calls to review your progress and assist with implementing your success roadmaps. We offer ongoing support packages with additional coaching support. Contact us for details.  


Guaranteed results and return on your investment

Hospitality Playbooks is designed to deliver positive results to your restaurant's bottom line.  We guarantee you will see positive results by implementing the system and framework.  To prove it, we have included a benchmarking process to help you track and measure your success over time. If you are not satisfied for any reason, we will refund your money.

We look forward to serving you!

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

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