Draft a useful pre-arrival message
Give guests the information they need before check-in, with approved links to available services.
What you’ll produce
A pre-arrival draft with arrival instructions, verified service links, and unresolved questions.
Inputs & connections
- Approved arrival instructions and service catalog
- Guest stay details appropriate for this message
Begin with approved exports or pasted source material. Live access requires separately configured integrations and permissions; this guide does not install them.
Your starting prompt
Replace the bracketed fields. This is our suggested prompt, not a quote from the source.
Draft a pre-arrival message for [property] and [stay details]. Use [approved instructions] for check-in, parking, access, and contact details. Include only relevant services from [catalog] with their official links. Distinguish confirmed details from questions for the guest. Do not imply a reservation or paid add-on is confirmed. Keep the message concise and return a factual verification checklist.
How to run it
- 01
Collect the latest arrival details and links maintained by each department.
- 02
Define which information is appropriate for each guest segment.
- 03
Generate drafts for a few representative stays and review them on mobile.
- 04
Schedule approved messages only after checking contact preferences and current availability.
Review before you act
Reservations staff verify dates, accessibility details, links, contact permission, and service availability.
Limitations & success checks
- A service catalog is not live inventory.
- Incorrect access instructions can disrupt arrival; always retain a staff contact.
Measure: Guest clarification requests, broken links, and corrections before sending.
Sources & attribution
The sources below support the reported example or a tool capability. They do not validate our prompt or prove the outcome in your environment.
Case study describes pre-arrival WhatsApp information and links to hotel services. Our guide does not promise the same results.
Creator / publisher: HiJiffy
Editorial review: 2026-10-11. How we label evidence.