It's another day, another shift...
Are you fully booked?

Another chance to get more ⭐⭐⭐⭐⭐ reviews...secure more repeat and referral business...win over new raving fans...

The internet is watching...
the stakes are high 🧐

Will everyone on your team bring their 'A' game...every shift? 🍍

Improve the quality and consistency of your service and hospitality experiences, guest loyalty, and online reviews

5 CHALLENGES THAT CAN COST YOUR RESTAURANT $100K+ EVERY YEAR

CHALLENGE 1

RECRUITING QUALITY TALENT

CHALLENGE 2

RETAINING QUALITY TALENT

CHALLENGE 3

IMPROVING ONLINE REVIEWS

CHALLENGE 4

DELIVERING 100% CONSISTENCY

CHALLENGE 5

INCREASING GUEST LOYALTY

Do you experience any of these challenges?

Room for improvement in your business?

Opening a new restaurant?

Want to take your restaurant business to the next level?

We got this!

Why use Hospitality Playbooks?

"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance of your team and your restaurant's reputation."
Bob Duprey - Founder

Hospitality Playbooks 3 Step Process

Step 1: Transform from manager to hospitality leader and coach

Step 2: Attract, develop, and retain a hospitality dream team of 'A' Players

Step 3: Create memorable experiences that turn guests into raving fans

We created Hospitality Playbooks to help restaurant owners and managers just like you to survive and thrive...and stand out from your competition.

What is Hospitality Playbooks?

Framework & Systems

TOOLS & TEMPLATES

TRAINING & SUPPORT

Hospitality Playbooks is a system designed to support managers by providing a framework with the processes, tools, training, and support to deliver memorable experiences that turn guests into raving fans.

Who is Hospitality Playbooks for?

INDEPENDENT RESTAURANTS

HOTELS

MULTI-UNITS & CHAINS

Owner/Operators

Experienced managers

New managers

Managers in Training

More details

What's in it for your team?

MORE KNOWLEDGE & CONFIDENCE

BETTER COMMUNICATION & TEAM WORK

QUALITY WORK EXPERIENCE

What's in it for your guests?

MEMORABLE EXPERIENCES

CONSISTENT SERVICE

FEELING THE LOVE

What's in it for you?

SKILL UP & RE-CHARGE

LEAD A QUALITY TEAM

BUILD REPUTATION & GUEST LOYALTY

How are people like you using Hospitality Playbooks?

How much does it cost?

How much is inconsistent service costing you?

How much is employee turnover costing you?

Is every guest leaving a glowing review about their experience?

What does a bad hire cost you in wasted time and effort?

View the infographic

Hospitality Playbooks Pricing

1 Restaurant Location

I own or manage 1 restaurant and would like to develop a team of 'A' players.

Learn More

Multi-Unit Operators

I own, manage or train staff in a franchise, chain, or independent with multiple locations.

Learn More

Academic Institution

I teach hospitality students at a vocational school, college, or university.

Learn More

Who is Hospitality Playbooks?

We develop systems, tools, training, and support for today's hospitality workforce...

based on proven experience working with global industry leaders...

to help independent, multi-units, and chains implement world class training & systems

Meet the team

Our Services

We develop playbooks and online learning courses to help restaurant and hotel owner/operators and managers deliver outstanding service and hospitality experiences, and improve social reviews.

Hospitality Playbooks

5 CHALLENGES THAT CAN COST YOUR RESTAURANT $100K+ EVERY YEAR

CHALLENGE 1

RECRUITING QUALITY TALENT

CHALLENGE 2

RETAINING QUALITY TALENT

CHALLENGE 3

IMPROVING ONLINE REVIEWS

CHALLENGE 4

DELIVERING 100% CONSISTENCY

CHALLENGE 5

INCREASING GUEST LOYALTY

Why use Hospitality Playbooks?

"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance of your team and your restaurant's reputation."Bob Duprey - Founder

Hospitality Playbooks 3 Step Process

What is Hospitality Playbooks?

Framework & Systems

TOOLS & TEMPLATES

TRAINING & SUPPORT

Hospitality Playbooks is a system designed to support managers by providing a framework with the processes, tools, training, and support to deliver memorable experiences that turn guests into raving fans.

Who is Hospitality Playbooks for?

INDEPENDENT RESTAURANTS

HOTELS

MULTI-UNITS & CHAINS

Owner/Operators

Experienced managers

New managers

Managers in Training

What's in it for your team?

MORE KNOWLEDGE & CONFIDENCE

BETTER COMMUNICATION & TEAM WORK

QUALITY WORK EXPERIENCE

What's in it for your guests?

MEMORABLE EXPERIENCES

CONSISTENT SERVICE

FEELING THE LOVE

What's in it for you?

SKILL UP & RE-CHARGE

LEAD A QUALITY TEAM

BUILD REPUTATION & GUEST LOYALTY

How are people like you using Hospitality Playbooks?

How much does it cost?

Hospitality Playbooks Pricing

1 Restaurant Location

I own or manage 1 restaurant and would like to develop a team of 'A' players.

Multi-Unit Operators

I own, manage or train staff in a franchise, chain, or independent with multiple locations.

Academic Institution

I teach hospitality students at a vocational school, college, or university.

Who is Hospitality Playbooks?

Our Services

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"The quality and consistency of every manager's leadership, training, and coaching skills will determine the performance of your team and your restaurant's reputation."
Bob Duprey - Founder